Win a bottle of champagne!

Anyone who hands in one of our comment cards about their customer experience is automatically entered into our monthly draw for two bottles of champagne. We just love it when the winner collects their prize…it adds an extra sparkle to our day as well as to theirs.

If you want to be in with a chance of winning our monthly prize make sure you complete the comments card which will go in to the relevant draw.

All the data from the Comment Cards which are filled out in our restaurant is collated.  You can find out below the percentage of people marking ‘good’ on these cards.

Month
Comment Cards
Food Quality
Food Service
Drinks Service
Value
Overall
january 19
399
97.7%
94.2%
93.5%
89.7%
92.7%
December 18
271
96.7%
93.7%
94.8%
88.6%
95.2%
November 18
420
98.1%
93.8%
94.3%
90%
97.1%

In 2018, of the 4849 comment cards received, 96.2% of our customers judged our food to be good

DECEMBER 2018

* Turkey was fabulous, lovely taste. Be back soon. Enjoyed everything. Mr A.M. [Rugeley]
* An enjoyable family lunch. Thank you. Mrs F.L. [Location Unknown]
* Not been for ages, glad we tried you again. Mr J.F. [Location Unknown]
* Very nice breakfast. Great service. Would recommend. Mrs J.L. [Rangemore]
* Just lovely. Merry Christmas. Anonymous. [Location Unknown]
* Very bubbly server. On the ball and attentive. Mr J.B. [Swadlincote]
* Brilliant service all round. Excellent – even during the busy Festive season. Will definitely return and recommend. Mrs D.B. [Birmingham]
* Called in on spec. Fitted us in with no problem. Will definitely recommend this. [Stafford]
* Loved the Festive menu. Lovely meal and atmosphere. J Mrs. L.L. [Tamworth]
* The best Christmas pudding ever tasted!! Ms. J.H. [Walton-on-Trent]
* Food (steaks) cooked to perfection. Ambiance made the night. Mrs C.R. [Barton under Needwood]

JANUARY 2019

* Could not fault anything from the moment we walked in. Miss A.W. [Derby]
* Known you were here for a long time. Had a wedding reception here in 2012. Mrs J.H. [Derby]
* Good food – flexible for dietary requirements without any challenge which was lovely. Mrs E.F. [Barton under Needwood]
* Excellent 2nd visit. Will be back. Emily is exceptional. Ms T.H. [Derby]
* Great meal, good service. Great vegan options. Miss T.W. [Hoar Cross]
* Lovely food. Good sized portions. Mrs N.B. [Great Wyrley]
* Was fantastic. Will recommend to friends! Will come again. Miss K.U. [Draycott in the Clay]
* Great pizzas and friendly staff. Miss L.M. [Barton under Needwood]
* Nick was amazing. Really good service. Ms A.P. [Hammerwich]

FEBRUARY 2019

* Trainee was really good and natural at delivering excellent customer service. She was assertive with dealing with a nut allergy. Miss A.W. [Barton under Needwood]
* Best burger I’ve had in a very long time. Also mother’s 88 birthday. Mr A.W. [Location Unknown]
* Excellent service, really patient and pleasant server. Delicious food – all three courses. Mr P.B. [Great Barr]
* Looked after by the lovely Lani again. A constant joy at The Waterfront. Always smiling. Miss S.M. [Barton under Needwood]
* Lovely place – we have been here a few times and love coming back. Mrs C.W. [Barton Marina]
* Trainee very professional and attentive. Really enjoyed our evening. Anon [Location unknown]
* Lovely atmosphere. Helpful staff and delicious food. Miss O.M.C. [Coventry]
* Superb food. Fish cake starter and rib eye steak main. Ms J.B. [Burton on Trent]
* Lovely Sunday roast, excellent service. Mr A.S. [Birmingham]
* Abi was lovely. Offered to turn our table round for a better view. Miss L.D. [Bedford]