Win a bottle of champagne!

Anyone who hands in one of our comment cards about their customer experience is automatically entered into our monthly draw for two bottles of champagne. We just love it when the winner collects their prize…it adds an extra sparkle to our day as well as to theirs.

If you want to be in with a chance of winning our monthly prize make sure you complete the comments card which will go in to the relevant draw.

All the data from the Comment Cards which are filled out in our restaurant is collated.  You can find out below the percentage of people marking ‘good’ on these cards.

Month
Comment Cards
Food Quality
Food Service
Drinks Service
Value
Overall
AUGUST 19
305
97.0%
89.8%
86.6%
89.2%
91.5%
JULY 19
315
97.5%
91.7%
87.6%
90.5%
94.9%
JUNE 19
329
95.4%
89.7%
91.8%
89.1%
94.5%

In 2019 so far, of the 2501 comment cards received, 96.3% of our customers judged our food as good to excellent

SEPTEMBER 2019

* Not been for a few years due to having kids but quality of food and service much better than 2012. Mr P.E. [Barton under Needwood]
* Staff are happy and helpful! Food was ace too. Mrs L.B. [Gomlingay]
*Our favourite place to come for a meal. The food and staff are lovely. Mrs C.P. [Swadlincote]
* Server Meg was very helpful. Miss S.S. [Derby]
* It’s so nice to be served by someone with knowledge of the food they serve. Thank you. Mrs J.M. [Stretton]
* Service was outstanding and so was the duck special. Miss S.J. [Burton-on-Trent]
* Wonderful customer service following a problem with our pudding. Mrs A.B. [Location Unknown]
* Stevie was very polite and nice to us. Miss H.F. [Burton-on-Trent]
* Good gluten free and vegan selection. Miss G.B. [Wilenhall]
* Jack our server was lovely. Mrs J.B. [Location unknown]
* Good value for money. Mrs J.B. [Alrewas]

AUGUST 2019

* A first class meal with first class service. Mrs T.T. [Leicester]
* Celebrated our 5th anniversary as we had our first date here in 2014. Ms. C.S. [Burton-on-Trent]
* Returned again following excellent meal here last night – enough said! Mrs H.W. [Appleby]
* Really great atmosphere and lovely sitting over-looking the water. Also great vegan options. Miss A.L. [Littleover]
* Good fast service at a peak time. Mr J.M. [Lichfield]
* Lovely Sunday roast. Portions very big, but good variety of veg. Mrs D.K. [Tamworth]
* Excellent service, we felt very well looked after. Such polite and friendly staff. Anon
* Will book in the future to be able to sit in the conservatory. Mr P.B. [Cheadle]
* We had our wedding reception in The Crow’s Nest. Love returning as the staff are always helpful and friendly. Mrs L.H. [Derby]
* Faultless. All round very good. Mr S.B. [Rugeley]
* Excellent service from Lani, very friendly and efficient. Mrs J.H. [Tamworth]

JULY 2019

* Very busy but food very enjoyable. Mrs K.D. [Cannock]
* Excellent – wanted more profiteroles – so good!! Great service and setting. Mrs M.M. [Soton]
* A lovely lunch, enhanced by Tom our waiter. Mrs M.T. [Royston]
* Thanks for hosting our 21st and 65th birthday meal! Ms G.Z.[Burton-on-Trent]
* Excellent quality of service and delicious food considering how busy the restaurant was (Friday Lunch). Miss J.M. [Burton-on-Trent]
* Can’t wait to come again! J Mrs A.G.[Sutton Coldfield]
* Had a really pleasant evening, as we did last time we came. Miss E.S. [Burton-on-Trent]
* Jack was very polite and gave us excellent service. A delightful young man. Mrs D.J. [Location Unknown]
* Overall a lovely experience. Had a lovely lady serve us (Tash) – very smiley and friendly. Miss K.R. [Burton-on-Trent]
* Very hospitable, catered to all our requests and improvised. Thank you for an excellent night. Mrs J.G. [West Midlands]