Win a bottle of champagne!

Anyone who hands in one of our comment cards about their customer experience is automatically entered into our monthly draw for two bottles of champagne. We just love it when the winner collects their prize…it adds an extra sparkle to our day as well as to theirs.

If you want to be in with a chance of winning our monthly prize make sure you complete the comments card which will go in to the relevant draw.

All the data from the Comment Cards which are filled out in our restaurant is collated.  You can find out below the percentage of people marking ‘good’ on these cards.

Month
Comment Cards
Food Quality
Food Service
Drinks Service
Value
Overall
November
420
98.1%
93.8%
94.3%
90%
97.1%
october 18
304
97%
95.1%
96.4%
94.7%
96.4%
September 18
252
95.2%
92.5%
93.3%
86.9%
94.4%

So far in 2018, of the 4578 comment cards received, 96.2% of our customers judged our food to be good

SEPTEMBER 2018

* Jordan was a very tentative host and the food was beautiful. Mr. L. B [Swadlincote]
* There were 10 of us and we felt the service was excellent. Mrs.N.B [Rugeley]
* Lovely place to meet friends for lunch on Sunday. Mrs.C.J. [Dudley]
* Very nice place for breakfast. [Anonymous]
* Our waitress, Abi, was brilliant. Miss.J.H. [Birmingham]
* …we were made to feel at ease by the head of house’ Mrs.T.H. [Uttoxeter]
* Lovely service with a smile. Ms.C.H. [Tamworth]
* Haven’t been in ages…very impressed. Mrs.K.H. [Anonymous]
* You are consistently good. Mrs.P.B. [Anonymous]
* Good menu, good food, good service and attention to detail. Mrs.S.T. [Leicester]
* Abigail, pleasant young lady and met all of our requests. [Anonymous]
* Great service – very friendly team. Great quality food. Miss J.B. [Derby]
* Lovely warm inviting atmosphere. Love this place in the summer. Mrs L.J. [Hednesford]

OCTOBER 2018

* Perfect service. Always impeccable. Miss S.D. [Walton-on-Trent]
* Nice comfortable and relaxing place to eat. Mr M.F. [Uttoxeter]
* Very homely and amazing food. Anon [Location Unknown]
* Meg and staff ace 🙂 Mrs F.C. [Barton under Needwood]
* Jordan is excellent. Will be back. Mr F.S. [Cheslyn Hay]
* The food is amazing so are the staff. Nothing is too much trouble. Thank you. Mrs J.T. [Midway]
* Lovely atmosphere and good food. Dessert was particularly yummy. Miss D.B. [Yoxall]
* Nice and fresh. View of marina adds to the pleasantness of staff. Mr A.B. [Walsall]
* Always had send food and service. Our waitress Alicia was very good. Mrs D.T. [Doncaster]
* Pizza was LUSH! Great food and stunning views of the marina. The barman was speedy and knowledgeable. 5 Stars! Mrs C.J. [Birmingham]

NOVEMBER 2018

* Food brill, son loved the pizza. Excellent value for nice food. Miss E.M. [Swadlincote]
* Food was delicious! And the service was amazing, this is our second visit here in three days! Miss E.S. [Pontefract]
* Abby was most polite & helpful making our visit fab and shall definitely return. Miss R.C. [Yoxall]
* Stumbled upon The Waterfront but glad we did. Lovely and a good idea not to allow small children. Mrs L.M. [Littleover]
* Very efficient ‘lady in charge’. Aware of everything around her. Miss L.N. [Location Unknown]
* Excellent server Jordan – deserves special praise. Mrs T.L. [Fradley]
* Really tasty food. Excellent service. I came for my birthday and had a wonderful experience/meal. Mrs L.F. [Birmingham]
* Chocolates after the food was a nice touch for lunchtime. Mrs C.R. [Lichfield]
* Our waitress was a trainee, please let her know her service and attitude were very good – appreciated the apology for the drinks mix up. Miss L.M. [Stapenhill]
* Top Class as we have come to expect. Mrs L.L. [Stafford]