Right at the heart of my role as manager of The Waterfront is the creation of a fun and happy environment for our customers and our staff.
I have been working here since we opened in July 2007 and have been manager for the last seven years. As a result I have developed a keen eye for detail. It’s often the little things that make all the difference to a customer’s experience so I do my very best to ensure that everything runs smoothly.
Both at work and in my spare time, I love a challenge – and my next one is to learn French. I can’t wait to be able to welcome French customers in their own language!
I recently retired from Premier League football but my rescue Border Collie, Frankie, keeps me active. So too does my passion for golf.
Before joining The Waterfront, Anne worked as Pub & Restaurant Manager in a Buckinghamshire village. Although in a successful role there, her heart belonged in the Midlands.
Prior to being offered the role of Deputy Manager at The Waterfront, Anne often visited the bar and restaurant where she enjoyed the fine wine and good food. No surprises, then, that she was delighted to become part of the team. Anne says she “loves the happy environment at the Waterfront, and the way the pub’s always evolving and taking up fresh ideas. And the staff are great too!”
Outside work Anne enjoys her time with family and friends as well as going for long walks with her rescued Border Collie, Aoife.
Clare joined the front of house team in 2009 after finishing a sports development degree at Lincoln University. Soon promoted to team leader in the restaurant, she was then appointed Assistant Manager in February 2012 and Operations Manager in September 2016.
Her role involves managing the day to day operations of the pub and trying to ensure that each customer and employee is looked after to our maximum potential.
Clare loves a challenge, which is just as well in the fast-moving world of hospitality. But for her, this is why she loves the job; it spurs her to go the extra mile to meet customer expectations.
Married in May 2016, Clare relaxes away from work by playing video games and spending time with family.
Jayne has worked in the hospitality industry for about 25 years. After an eight-year break she returned to the trade two years ago because, as she says: “I couldn’t stay away. This career is in my blood.” Appointed Operations Manager of The Waterfront in July 2016, she brings a passionate and positive attitude to the role with a strong focus on encouraging teamwork and humour amongst The Waterfront team.
Jayne is an avid outdoors woman, taking out her two dogs Maggie and Mollie who share her heart with the pub/restaurant trade. She also raises a great deal of money for charity by running marathons across the country. Her proudest achievement was raising £2,500 for St Giles Hospice in the 2016 London Marathon.
Craig has worked in the hospitality industry since 2000 in 4.5* resorts, 5* casinos and he also spent 4 years as a cruise director on tourist trips to the Great Barrier Reef.
Originally born in the UK, Craig emigrated and grew up in Australia and has now been back for 4 years.
Working in the big chain pubs made him realise that it was not about the quantity or volume of service but giving the right service with properly cooked fresh food and ensuring each and every customer received a correct and consistent level of service.
Craig has a small family which keeps him going and puts a smile on his face every day.
As bar manager since July 2016 and front of house supervisor in the two years before that, I believe that two of my most important skills are being proactive and well organised.
The hospitality industry is a fast-paced environment where planning ahead – and thinking on our feet – is vital. My aim is always to do everything I can to see that you enjoy your time with us. And that means being ready for, and unfazed by, the unexpected.
2016 will always be memorable for me – not only for being made bar manager but also because it’s the year I was married.
Like a number of the staff here, I’m a dog lover and our Staffordshire Bull Terrier, Mali, has a special place in my life. My other interests include horses and playing football.
Pete has 13 years of kitchen experience, 3 years of catering college where he trained in classic French cuisine and pastry with a strong Italian background. He has a huge passion for food and was a former Sous Chef at the Michelin Recommended, 3 Rosette, Paris House Restaurant.
His food style is bold flavours, simple and fresh with clean presentation.
Pete enjoys watching football, eating out and socialising and is running the 2017 Great North Run to raise money for the Stroke Association.
Senior Sous Chef
Senior Sous Chef Grace joined the Waterfront staff in July 2012. Initially she was Senior CDP, working her way up to Junior Sous Chef and then on to her current position.
“My role mainly involves looking after the banqueting and wedding side of the business, which is such a delight,” Grace says. “These are special occasions for everyone, joyous celebrations that give me the opportunity to make sure that the food says everything – and more – that it should do in terms of both taste and appearance.”
Not surprisingly, Grace has a keen eye for presentation – a flair that is invaluable in the hospitality industry. She also expects the best out of those she works with, which she knows comes from enjoying what they do.
At home, she relaxes by spending time with her dog, Mali. But another love is live music, which draws her every August to the star-studded V Festival.
Jodie first sampled the world of hospitality whilst still at school when she was 16. She soon found she loved working in the busy environment of a kitchen, so much so that she pursued a career within kitchens as soon as she had completed her A Levels. She says: “I fell in love with how different every day can be and how you never stop learning.”
Jodie joined The Waterfront in the summer of 2012. She very quickly slotted into her new role and working with the other employees. First employed as a Junior Sous Chef, it wasn’t long before her good work ethic paid off with a promotion to her current position.
More recently, Jodie has been on maternity leave after having her first daughter, Olivia. On her return to work in the New Year, she said: “Everyone has been fantastic and although I have loved connecting with my daughter I have really missed work. I can’t wait to get stuck straight back in and am super excited about 2017!”
After more than ten years’ experience in the wedding and events industry, Michelle joined The Waterfront team in August 2015 to manage The Crow’s Nest Function Room. It is, she says, a great location for conferences, weddings and special celebrations.
“I love all aspects of the hospitality industry, from showing clients around the facilities to planning their event and seeing it through on the day,” Michelle declares. “I have organised functions at some of Staffordshire’s most exclusive venues, and I insist on extremely high standards.”
She tries to use her bubbly and friendly personality to put customers at ease, and to give them the confidence that everything will be managed to perfection. “I’m already thrilled by the increased number of conferences, birthday celebrations, engagements, weddings and christenings booked at The Waterfront,” she says. “We’re also planning some fantastic new events in 2017. I can’t wait!”
Michelle is married to Graham and is the mother of two children: 12-year-old Amy and four-year-old George. Her spare time is spent with her family and dog, Jess. Her special interests include visiting historic National Trust properties and family in Canada.
Bronwyn joined The Waterfront Events team in May 2016, bringing vast experience in the hospitality industry along with creativity, enthusiasm and leadership skills. She had previously spent several years organising and running weddings and conferences at another Staffordshire venue.
Whatever you are planning to host in The Crow’s Nest, whether a complex business meeting or an elaborate wedding or celebration, Bronwyn will guide you from initial enquiry stage through to the event itself. No matter how “out there” your ideas may be, Bronwyn prides herself on making it happen for you!
She Bronwyn says: “I love my job, particularly watching couples so in love getting married. There’s so much love and happiness in the air – I have the best job in the world!”
Away from work, Bronwyn enjoys spending time with her family and dogs, and is an enthusiastic reader of all things romantic. She values her achievements and credits her success to being surrounded by amazing and kind people.
To discuss the various options available at The Waterfront, call or pop in to see Bronwyn. You’ll be sure of a warm greeting. With teamwork her forte, she ensures that whatever the size of your party or event you’ll be well looked after by our staff.
Images by Charlie @ TOAST Photography.