Right at the heart of my role as manager of The Waterfront is the creation of a fun and happy environment for our customers and our staff.
I have been working here since we opened in July 2007 and have been manager for the last eight years. As a result I have developed a keen eye for detail. It’s often the little things that make all the difference to a customer’s experience so I do my very best to ensure that everything runs smoothly.
Both at work and in my spare time, I love a challenge – and my next one is to learn French. I can’t wait to be able to welcome French customers in their own language!
I recently retired from Premier League football but my rescue Border Collie, Frankie, keeps me active. So too does my passion for golf.
Having always worked for family-owned concerns, Chris brings to the Waterfront a pro-active and involved management style, and a passion for hospitality – ideally suited to an independent operator.
He has spent the last eight years developing food and beverage programmes for various exclusive resorts in the British Virgin Islands.
“It’s an exhilarating time to join the Waterfront, and I’m looking forward to enhancing the facilities at this amazing venue that is already enjoyed by so many people. There are lots of plans for new initiatives and exciting projects. I’m hoping the best is yet to come!
“I’m delighted to be back home and have the opportunity to explore more of the UK and Europe with family and friends. During the winter, if I’m away I’ll be snowboarding and in the summer I’ll be scuba diving.”
Clare joined the front of house team in 2009 after finishing a sports development degree at Lincoln University. Soon promoted to team leader in the restaurant, she was then appointed Assistant Manager in February 2012 and Operations Manager in September 2016.
Her role involves managing the day to day operations of the pub and trying to ensure that each customer and employee is looked after to our maximum potential.
Clare loves a challenge, which is just as well in the fast-moving world of hospitality. But for her, this is why she loves the job; it spurs her to go the extra mile to meet customer expectations.
Married in May 2016 to Jamie, they welcomed their first child Evelyn in January 2018.
Craig has worked in the hospitality industry since 2000 in 4.5* resorts, 5* casinos and he also spent 4 years as a cruise director on tourist trips to the Great Barrier Reef.
Originally born in the UK, Craig emigrated and grew up in Australia and has now been back for 4 years.
Working in the big chain pubs made him realise that it was not about the quantity or volume of service but giving the right service with properly cooked fresh food and ensuring each and every customer received a correct and consistent level of service.
Craig has a small family which keeps him going and puts a smile on his face every day.
Becky joined The Waterfront Team in October 2017 and has launched herself into her role as Assistant Manager.
I grew up helping out in mum and dads restaurant. I used to sit in the kitchen and watch my dad make fresh bread daily or sit in the restaurant and watch my mum serving drinks and chatting to customers so when I was tall enough to pour the drinks I did !
My parents passion for food and beverage has definitely been passed onto me, I love the interaction with guests and making sure they have the best experience possible.
I believe you should lead by example, never ask someone to do something you’re not prepared to do yourself.
I live by the rule that …. life is short so live it well
Stay positive, happy and genuine
Never stop learning
I retired from competitive dancing 7 Year’s ago after winning national titles in ballroom and Latin.
Mollie started her career in hospitality at The Waterfront in 2012 at the young age of 16.
From here on in her love for hospitality flourished and has worked her way up the career ladder at The Waterfront.
After taking a year out to explore living & working in Lanzarote at live music bars she is back with a boosted confidence and young, fresh ideas to contribute to her role.
Mollie stated “I have a strong passion for working in customer service and love talking to people & making them smile”.
In her spare time Mollie enjoys going to the gym, golf and spending time with her friends & family.
Peter started his career in 2003 working as a general kitchen hand whilst attending catering college where he trained in classic French cuisine and pastry.
His first main role was commis chef at Mulino where he stayed for many years gaining vast experience in Italian cuisine.
He then went on to work as a Sous Chef at the Michelin Recommended, 3 Rosette, Paris House Restaurant.
When The Waterfront first experienced Peter’s cooking we knew we had to have him for ourselves and offered him the role of Head Chef which he took on in January 2017.
Between then & now he has propelled our restaurant trade & our customers return time & time again!
His food style is bold flavours, simple and fresh with clean presentation.
In his spare time Peter enjoys watching football, eating out and socialising.
He ran the 2017 Great North Run to raise money for the Stroke Association & in September 2018 will be running the Great North Run in aid of Arthritis UK.
Jodie first sampled the world of hospitality whilst still at school when she was 16. She soon found she loved working in the busy environment of a kitchen, so much so that she pursued a career within kitchens as soon as she had completed her A Levels. She says: “I fell in love with how different every day can be and how you never stop learning.”
Jodie joined The Waterfront in the summer of 2012. She very quickly slotted into her new role and working with the other employees. First employed as a Junior Sous Chef, it wasn’t long before her good work ethic paid off with a promotion to her current position.
More recently, Jodie has become a mom to her daughter, Olivia & returned to work January 2017.
Alberto was born in South Africa and found his love for cooking from his Italian heritage and guidance from his mother and father.
He moved to the UK in 2001 and has 20 years cooking experience, focusing for the last 4 years on weddings and banqueting.
He looks forward to adding and furthering his knowledge and passion for food at The Waterfront.
After more than ten years’ experience in the wedding and events industry, Michelle joined The Waterfront team in August 2015 to manage The Crow’s Nest Function Room. It is, she says, a great location for conferences, weddings and special celebrations.
“I love all aspects of the hospitality industry, from showing clients around the facilities to planning their event and seeing it through on the day,” Michelle declares. “I have organised functions at some of Staffordshire’s most exclusive venues, and I insist on extremely high standards.”
She tries to use her bubbly and friendly personality to put customers at ease, and to give them the confidence that everything will be managed to perfection. “I’m already thrilled by the increased number of conferences, birthday celebrations, engagements, weddings and christenings booked at The Waterfront,” she says. “We’re also planning some fantastic new events in 2018. I can’t wait!”
Michelle is married to Graham and is the mother of two children: 13-year-old Amy and five-year-old George. Her spare time is spent with her family and dog, Jess. Her special interests include visiting historic National Trust properties and visiting family in Canada.
Bronwyn joined The Waterfront Events team in May 2016, bringing vast experience in the hospitality industry along with creativity, enthusiasm and leadership skills. She had previously spent several years organising and running weddings and conferences at another Staffordshire venue.
Whatever you are planning to host in The Crow’s Nest, whether a complex business meeting or an elaborate wedding or celebration, Bronwyn will guide you from initial enquiry stage through to the event itself. No matter how “out there” your ideas may be, Bronwyn prides herself on making it happen for you!
She Bronwyn says: “I love my job, particularly watching couples so in love getting married. There’s so much love and happiness in the air – I have the best job in the world!”
Away from work, Bronwyn enjoys spending time with her family and dogs, and is an enthusiastic reader of all things romantic. She values her achievements and credits her success to being surrounded by amazing and kind people.
To discuss the various options available at The Waterfront, call or pop in to see Bronwyn. You’ll be sure of a warm greeting. With teamwork her forte, she ensures that whatever the size of your party or event you’ll be well looked after by our staff.
Images by Charlie @ TOAST Photography & Gareth Newstead Photography